Delivery, Returns & Refunds
Whenever a delivery is made to the purchaser, it shall only be delivered to a residential address (or business address). The receiver of the goods must be able to prove to the person delivering that they are a resident or employee at the premises and must be inside the building or at the doorway of the business, house, or flat (e.g. not standing in the entrance or the grounds or garden etc.). Once the products have been delivered, according to your original delivery instructions, they become your responsibility.
Currently, we fulfil and dispatch orders Monday to Friday, excluding public holidays.
Order processing times are currently from 4 to 72 hours, depending on volume and inventory. Once your order ships, you will receive a notification email. All items ship via Canada Post Monday through Friday and delivery times can take anywhere from 7-10 days.
Please see our Winter Shipping Guidelines for delivery timeframes from December through March.
We currently ship all packages via Canada Post. In your Shipment Notification email, we will provide you with a tracking number for your order as soon as it ships out. In the event that your package does not arrive as scheduled, you may contact Canada Post to investigate your delivery using the assigned tracking number provided.
Delivery & COVID-19:
We will continue our service for as long as it remains permitted by the Government and safe to do so. Due to the current situation of COVID-19, we have been advised that normal delivery services have been impacted and may cause interim delays in certain areas across Canada.
We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Shipping is handled by Canada Post or, on occasion a third-party courier. Actual delivery times may vary from the estimated times displayed.
Where orders have email addresses provided our carriers, Canada Post, FedEx or others as may be used, will normally communicate directly with you via email to confirm the tracking details and options for diverting the delivery to a designated neighbour if this is available.
Some orders may require a signature for delivery if there are special handling requirements or considerations that may affect the quality of the product. For example, if your order cannot withstand freezing temperatures, we will require a signature on delivery, so the item won’t be left outside for a prolonged period of time when delivered.
Our returns and exchange policy is 30-days. We are only able to refund or exchange faulty or damaged goods, and within this time period. Refunds and replacements can only be issued if:
- The goods are damaged or defective;
- The goods were purchased directly through this website; and,
- The goods are returned within a 30-day period from receipt.
We are unable to refund bottles that have been opened or if they were purchased via third-party sellers. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. We recommend you use a trackable shipping service with shipping insurance. We don’t guarantee that we will receive your returned item. We also require a receipt or proof of purchase.
Please send your return to: Ceder's Canada c/o Jacobsons, 103 Beechwood Ave., Ottawa ON K1M 1L4
There are certain situations where only partial refunds will be granted (if applicable). For example, if not in its original condition, is damaged or missing parts for reasons not due to our error. Or any item that is returned more than 30 days after delivery
Like any good business we’re here to listen. For delivery enquiries, please contact us here.